FAQ

 

Do you sell plants?
No, unfortunately we have not started selling plants yet.
 
Do you ship outside India?
No, we have not started shipping outside India yet.
 
How do I make a payment for a purchase?
FloraFields offers multiple methods to make payments online for your order: Credit Cards (including American Express cards) & Debit Cards (including Maestro cards), Net Banking. You can also pay offline by sending to us a cheque, demand draft or money order to our office address.
 
Do you offer “Cash-on-Delivery (COD)”?
No, unfortunately we do not provide Cash-on-Delivery service.
 
How do I place an order offline?
You can download our offline product order form here and enter the required information. Once you are done filling the form please verify that all information has been entered correctly and either mail it to us to our office address or scan and send it to our email address.
 
Will you automatically create an account for me when I place an order?
No we don't automatically create an account for you as you need to confirm a password that is unique to you. 
 
Are there any hidden charges when I make a purchase on FloraFields (Octroi, Sales Tax)?
There are absolutely no hidden charges when you make a purchase with FloraFields. You may have to pay shipping charges. Please see Shipping and Delivery for more information. The prices listed for all items are final and all-inclusive. The prices you see on our product pages are exactly what you pay for the item.
 
How do I know my order has been confirmed?
Once your payment has been successfully made, your order is processed internally (and immediately). you will receive an email for your order along with the Order ID, to the email address you provided during the payment. 
 
How do I check the current status of my orders?
You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with FloraFields.com. To check the status of your pending orders, click on the My Account link.
 
What do the different order statuses mean?
Payment Pending Authorisation: Your order has been logged and we are waiting for authorisation from the payment gateway.
Payment Authorised: Order under Processing: We have received authorisation from the payment gateway and are processing your order.
Complete: Your order has been shipped out of our warehouse and is on its way to your delivery location.
Order Cancelled: The order was cancelled.
 
How are products packaged?
All products are carefully packaged at our warehouse to avoid any form of damage. We ensure the package is water proof. 
 
How can I track the delivery of my order?
All FloraFields orders are delivered through reputed courier partner. We will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details. 
 
What is “Pre-Order”?
Pre-order products are those that are currently not available for sale, but new stock is due to arrive. As soon as they arrive we will despatch your order.
 
Is it possible to order a product that is “Out of Stock”?
Unfortunately, we do not have these products available for sale, but please use the "Notify Me" feature and we will let you know once it is available for sale.
 
How do I contact FloraFields?
Please see the Contact Us page to see our contact details and the best way to contact us.
 
Do you have a catalogue that I can request?
We are readying our latest product catalogue. Please click here to request an electronic copy of our catalogue when it is available. 
 
Do you sell gift vouchers?
No, we have not started selling gift vouchers yet. 
 
How do I gift products from FloraFields to someone?
Gardening products are a wonderful gift idea! During the checkout process you can indicate whether it is a gift. You can also add a personal greeting message that will be included in the order shipment. We will not include the invoice in the shipment. Instead, it will be sent to you electronically.
 
Do you have a retail outlet where I can come and buy?
We are in the process of appointing retailers of our product range. We will publish the list of our retailers where you can step in and buy our products. 
 
What kind of vegetables, flowers, and herbs can I grow in my area?
You can grow nearly everything available on our website no matter where in India you live provided you give them adequate care and protection from the harsh heat and the biting cold. Wherever sowing season is mentioned in the product please evaluate your local climate and in relation to the suggested growing season take appropriate sowing decision.
 
Can I save seeds and use them next year?
In general, yes. But you need to know a few things to be successful. The first factor to consider is whether the plants you save seeds from are hybrids or non-hybrids. When you save seeds of hybrid varieties, the plants you grow from them will not be the same as the parent plant. If the plant is open pollinated (non-hybrid), the seeds you save may produce identical plants next year. However, another consideration is whether the plants are protected from accidental cross-pollination by another variety.
 
What is the shelf life of seeds?
Some seeds are viable only in the year of purchase, and others can be kept for many years. The validity of the seeds is stated on the seed packet. However, most of our seeds can be stored for a much longer period if they are stored properly. 
 
How should leftover seeds be stored?
Storage conditions are very important to seed viability. Exposure to moisture causes seed viability to decline, so seeds should be stored in a dry place in an airtight, watertight container. In humid climates, a desiccant such as silica gel, charcoal or dry milk powder can be placed in the container to absorb moisture. Seed also should be kept cool, and can even be stored in the refrigerator or freezer.
 
How can I tell if old seeds are still good?
If you are in doubt about the viability of leftover seeds, don't take chances. You can test the germination easily. Moisten a filter paper or piece of paper towel and place on it a specific number of seeds, such as 10 or 100. Fold the moistened paper over the seeds and put it in a plastic bag in a warm place. Take the paper out and inspect the seeds twice a day, spraying with water as needed to maintain moisture around the seeds. After the usual number of days required to germinate that variety, calculate the percentage of germination and compare it against the rate stated on the packet label. If they are close, your seeds are fine to plant. If germination is much lower or slower than expected, order new seeds.

 

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